| Jeff Sharp, the
founder of Customer Returns Consulting, is a leading consultant
for companies who have the foresight to listen to the voice
of their customers, and build their future based on the customer's
input. Having worked with mid-size through Fortune 500 companies
building customer loyalty programs
in industries including retail, restaurant, insurance, financial,
technology, and hospitality, he has gained the experience
necessary to gather customer feedback real-time, analyze the
data, and create action plans based solely on what the customer
base expects and/or desires. His expertise is so strong
that he was recently recognized as an Industry Expert by Vista
Research and the Society of Industry Leaders. (www.societyofindustryleaders.com)
"I have an extreme passion for the customer experience
movement. Companies need to understand the impact a negative
customer experience has on their good profit. Our global economy
will never settle until companies realize that buying more
revenue through advertising and sales will do little to produce
the good profit that is necessary to sustain companies in
hard times, as we are seeing today. We know the economy will
have ups and downs. History proves it. The companies that
survive, and prosper, are the companies who make both their
investors and customers alike happy through a superb customer
experience. I look forward to helping you design the customer
experience that your customers expect and deserve!"
Jeff Sharp
Founder, Customer Returns Consulting
jeff@c-returns.com
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